Once your items are delivered to you, you should carefully check the contents of the package in order to be sure that the products delivered are the ones you actually ordered. If this is not the case, please refuse the parcel or send it back with the courier.
What is more, the law stipulates that you have a return period on your purchase of 7 days. If the product that you have ordered does not live up to your expectations, please contact us by email at firstname.lastname@example.org to arrange the return. Please let us know the product name and number, your name, address and the way you wish to return the product.
The product must be returned in its original packaging and all items must be included. We reserve the right to check the parcel on its arrival in our warehouses prior to reimbursement. In the case of missing parts or products not being in their original state, we reserve the right to refuse the reimbursement of the full amount. If your return request is because you chose the wrong size or product, then all shipping costs will be down to you. We ask that this is paid before we ship the new product.