Returns

To request a return, contact us by email, [email protected], or phone, 303-284-7693, with your order number prior to sending the product(s) back. COMMENCAL USA staff will pre-authorize the return.

The request must be made within 30 days from the shipment date. The product(s) must be returned within 30 days of return approval.

Items must be in new, unused conditions with all original tags and packaging. The product(s) will be inspected by COMMENCAL USA at reception and will be assessed for any damage. If product(s) are damaged upon arrival, customer will be responsible for the product(s) cost.

Customer is responsible for return shipping to COMMENCAL USA. Original shipping fees paid will not be refunded. Refund amount will be applied to the original payment method used for the order.

Please note a 5% return handling fee will be deducted from the amount to be refunded.


Exchanges

To request an exchange, contact us by email, [email protected], or phone, 303-284-7693, with your order number prior to sending the product(s) back. COMMENCAL USA staff will pre-authorize the exchange.

The request must be made within 30 days from the shipment date. The product(s) must be returned within 30 days of exchange approval.

Items must be in new, unused conditions with all original tags and packaging. The product(s) will be inspected by COMMENCAL USA at reception and will be assessed for any damage. If product(s) are damaged upon arrival, customer will be responsible for the product(s) cost.

Customer is responsible for return shipping to COMMENCAL USA.


Order Cancelation

If you decide to cancel your order and request a refund, 5% of the amount originally paid will be deducted from your refund.

When an order is canceled and refunded, the financial institution retains the transaction fee associated with the original payment for the order. Due to the volume of refunds we have been experienced, we must deduct this fee from all future refunds.

The cancelation fee will be waived if your orders is delayed further that the date originally confirmed when placing your order. The original forecasted fulfilment date can be found on your order confirmation email.