Returns

To request a return, contact us by email, [email protected], or phone, 303-284-7693, with your order number prior to sending the product(s) back. COMMENCAL USA staff will pre-authorize the return.

The request must be made within 30 days from the shipment date. The product(s) must be returned within 30 days of return approval.

Items must be in new, unused conditions with all original tags and packaging. The product(s) will be inspected by COMMENCAL USA at reception and will be assessed for any damage. If product(s) are damaged upon arrival, customer will be responsible for the product(s) cost.

Customer is responsible for return shipping to COMMENCAL USA. Original shipping fees paid will not be refunded. Refund amount will be applied to the original payment method used for the order.

Please note a 5% return handling fee will be deducted from the amount to be refunded.


Exchanges

To request an exchange, contact us by email, [email protected], or phone, 303-284-7693, with your order number prior to sending the product(s) back. COMMENCAL USA staff will pre-authorize the exchange.

The request must be made within 30 days from the shipment date. The product(s) must be returned within 30 days of exchange approval.

Items must be in new, unused conditions with all original tags and packaging. The product(s) will be inspected by COMMENCAL USA at reception and will be assessed for any damage. If product(s) are damaged upon arrival, customer will be responsible for the product(s) cost.

Customer is responsible for return shipping to COMMENCAL USA.