After receiving your delivery, please ensure that all the products delivered are identical to the ones you ordered. If not, please do not accept the delivery.
If the product is not identical to the one ordered or what you wanted, please contact us at firstname.lastname@example.org in order to ship it back to us. Please mention your first and last name, address, the product, your availabilities and we can come to pick it up.
When shipping products back, they have to be in their original packaging with all the parts. We will check any package sent back to us before a reimbursement is made. If parts are missing or damaged, we may not reimburse the full amount of the order.
If an exchange has to be made because you ordered the wrong size or product, shipping the product will be at your charge as well as shipment.
We will ask you to pay for the shipping before we ship the new product.